Privacy Policy
Draft notice: this document is a draft prepared for review by the company's legal advisor and may change before final publication. This policy explains how I Solutions Technology, headquartered in Alexandria, Egypt, handles personal data collected through this website and related communications.
We collect the personal data you give us through forms, consultation bookings and job applications, plus limited technical data from your visit. We use it to respond to you, provide our services, recruit and improve the website, and we do not sell it. We aim to handle it in line with applicable laws, including Egypt's Personal Data Protection Law No. 151 of 2020 and, where applicable, Saudi Arabia's Personal Data Protection Law, and you can contact us to exercise your rights.
Who we are and scope
I Solutions Technology (آي سوليوشنز تكنولوجي) is responsible for the personal data processed through this website. This policy covers visitors to the website, people who contact us or book a consultation, prospective and existing clients' contacts, and job applicants. Personal data we process on behalf of clients inside their own systems, for example during an implementation, is governed by the agreement with that client.
Personal data we collect
We collect only what is reasonably needed for the purposes below.
- Contact details: name, company, job title, business email and phone number
- Inquiry details: service of interest, country, message and preferred contact method
- Consent records: whether and when you agreed to be contacted or to marketing
- Job applications: CV, qualifications and information you include in your application
- Technical data: IP address, browser type, pages visited, language preference and referral source
- Campaign data such as UTM parameters showing how you reached the website
- Communications you exchange with us by email, WhatsApp, phone or meetings
How and why we use personal data
We use personal data to respond to inquiries and consultation requests, prepare proposals, deliver and support contracted services, manage our client relationships in our CRM, assess job applications, send marketing communications where you have agreed, maintain website security and improve our content. Inquiries submitted through the website are recorded in our Odoo CRM so that the right team member can follow up.
Depending on the situation, we rely on your consent, on steps needed to enter into or perform a contract with you, on compliance with legal obligations, or on our legitimate business interests, to the extent these grounds are recognised under the applicable law. Where we rely on consent, you can withdraw it at any time without affecting earlier processing.
Sharing and international transfers
We do not sell personal data. We share it only with service providers that help us operate, such as hosting, email, messaging and communication providers, under appropriate confidentiality and security obligations, and with authorities where required by law. Some providers may store or process data outside the country where you are located. Where the applicable law, including Egypt's Law No. 151 of 2020 or the Saudi PDPL, places conditions on cross-border transfers, we aim to meet those conditions; the specific safeguards are subject to confirmation by our legal advisor.
Retention and security
We keep personal data only as long as needed for the purpose it was collected for, or as required by law, for example accounting and tax record-keeping. Inquiries that do not lead to a business relationship and unsuccessful job applications are reviewed periodically and deleted or anonymised when no longer needed. Specific retention periods will be set out in our internal retention schedule.
We use technical and organisational measures appropriate to the risk, including encrypted connections (SSL), access control by role, backups and server security hardening. No system is completely secure, and if a personal data breach occurs we will act in line with the notification obligations of the applicable law.
Your rights and how to contact us
Subject to the conditions of the applicable law, you may have the right to be informed about the processing of your data, to access it, to correct or update it, to request its deletion, to object to or restrict certain processing, and to withdraw consent, including opting out of marketing at any time. To exercise these rights or ask a question about this policy, please contact us through the contact page of this website. We may need to verify your identity before responding. You may also have the right to complain to the competent data protection authority in your country.
This website is intended for business users and is not directed at children. We may update this policy from time to time; the updated version will be published on this page with its effective date.
Frequently asked questions
Do you sell my personal data?
No. We do not sell personal data. We share it only with service providers that help us operate and with authorities where the law requires.
How can I stop marketing messages?
Use the unsubscribe link in any marketing email or contact us through the contact page, and we will update your preferences.