Odoo support that keeps your system healthy after go-live
Go-live is the start of the system's life, not the end of the project. New staff join, processes change, data grows and Odoo releases updates. Our support plans give you a known team that understands your configuration.
Odoo support covers functional questions, error investigation, configuration changes, small enhancements and preventive health checks on the database and server. We offer monthly plans at basic, standard and premium levels, plus emergency support, prepaid remote support hours and on-site visits. Response commitments, hours and scope are defined in each support agreement rather than promised generically.
Odoo
Python
PostgreSQL
Linux
Docker
What good support looks like
Good support is measured by how few surprises you have. That means issues are logged and traceable, root causes are fixed rather than patched again every month, and someone checks the system before users notice a problem: failed scheduled actions, stuck email queues, growing database size or backups that silently stopped.
It also means support knows your business. Our team keeps the requirements, customizations and integration notes from your project, so a question about a costing difference or a blocked invoice starts from context, not from zero.
Support options
Combine the options that match how critical Odoo is to your daily operations.
Monthly support plans
Basic, standard and premium levels with a defined scope of functional and technical support.
Remote support hours
A prepaid bank of hours for enhancements, training refreshers or ad hoc requests.
Emergency support
Priority handling when a blocking issue stops invoicing, POS or warehouse operations.
On-site visits
Planned visits for training, process reviews, stock count support or complex troubleshooting.
Server and hosting care
Backups, monitoring, security updates and performance tuning when we host or manage your server.
How a support request is handled
Every request follows a traceable path from report to confirmation.
Log the ticket
Users report through the agreed channel with steps, screenshots and the affected record.
Triage by impact
The ticket is classified as blocking, major, minor or a change request.
Reproduce and diagnose
We reproduce on a staging copy where possible to avoid experimenting on live data.
Fix and test
Configuration or code fixes are tested, and data corrections are reviewed with your key user.
Deploy and confirm
The fix is released and the ticket closes only after the requester confirms.
What a periodic health check reviews
Preventive checks catch problems before they reach users.
- Server logs and recurring errors
- Failed or slow scheduled actions
- Outgoing and incoming email queues
- Backup completion and a test restore
- Disk space and database growth
- Inactive users and access rights
- Pending Odoo and module updates
- Integration error queues
Frequently asked questions
Do you support Odoo systems implemented by another company?
Yes, after an onboarding assessment. We review the version, installed and custom modules, server setup and known issues, then agree a support scope. Some fixes may be needed before a system can be supported reliably.
What is the difference between the basic, standard and premium plans?
Plans differ in scope, included hours, coverage of technical work and priority. The exact terms are set in the support agreement after we understand your users, customizations and integrations, so the plan matches your real risk.
Are new features included in support?
Small enhancements can be covered by plan hours. Larger requirements such as a new module, integration or app rollout are handled as change requests or separate projects with their own estimate.
Can support be fully remote?
Most support work is remote through secure access. On-site visits are available when a problem involves hardware, a stock count, training or a process review that is easier face to face.
Do you support both Community and Enterprise?
Yes. For Enterprise, some issues in standard code may also be reported to Odoo under your subscription; we coordinate that when needed. For Community, fixes to standard behaviour are handled through modules.
Need a team that knows your Odoo system?
Request a needs-analysis session. We will assess your current system and propose a support plan that matches how critical Odoo is to your operations.